Because there’s always fine print with these guys…..

Everyone rejoiced when Liquid Home (formally ZOL) introduced its new USD packages at the end of June, basically slashing it’s prices by up to 50%. We all cheered because we knew that the pressure of Starlink approaching was working, as these companies look into securing their customers before Starlink can entice them. But there’s just one minor caveat, if you’re an existing Liquid Home subscriber, you shouldn’t assume that your existing, likely comparable package will automatically get switched to this one e.g. having Wibronix Unlimited for $180 switched to the $90 package . In fact unless you formally ask ZOL to switch your package for you, you’re going to be charged according to the old package. And the longer you use it, the more you’re charged when you make the switch.

Now to be fair, there is some reason behind this. Mainly that Liquid classifies these as new packages, not existing ones. Meaning that they are at least correct to state that you need to tell them that you need to switch to another package. But it’s obvious that Liquid should be upfront about this information, especially since their marketing materials state nothing about this, including on their website. Instead you only find out when either you want to pay for the new package, or realize your old bill price coming back when you want to pay for the next month. It’s not necessarily enough for us to state that Liquid is outright doing this to trap customers in more expensive pricing, but let’s be real here, it kind of looks that way.

The unfortunate part is this isn’t new behavior from Liquid. We previously wrote in our 2023 review of their services how a lot of their odd terms and conditions ruin a customer’s experience, and are rarely communicated clearly, case in point their USD/ZiG account system. Liquid either outright benefits from how users lack a lot of this knowledge, or it’s somehow so incompetent at customer relations that it really misses the importance of clearly communicating these things. We’ll let you decide which is which but as always it puts an annoying smudge on what should be best in class service delivery. After all, in the case of these new unlimited packages, it could be a PR boost for new customers to come on board as well, yet liquid seems to be missing the part where existing customers complaining could negatively affect that.

Either way, if you’re using an older, more expensive unlimited package make sure to either go to your nearest Liquid store, or contact them through one of the following means, stating that you would like your package changed to one of these promotional ones.

Email: zw-sales@liquid.tech

Phone: +263 8677 123 123

Make sure to have your Liquid ID and National ID number ready. Enjoy having cheaper data!